Here in hyderabad, beam telecom is all the rage.
Even I quite liked the speeds they offer, for the price they offer it at. One thing I’ll say is that the downtime is more than airtel (compared to the experience in gurgaon).
However, the recent trouble with them (and I could not explain this to the customer care), is that their DNS server had stopped resolving some of the commonly used web servers.
I first noticed the problem when some of my pod casts failed to download after being released for a substantial amount of time.
I dismissed that as some temporary problem.
After a week of repeated failures, I also began to see some of the very popular sites. I could not open quora.com (to name a few). So, I decided to investigate.
The problem finding lead me to the cause very quickly. These URLs were not getting resolved (can’t do much with routers with a problem as intrinsic).
So, for the time being, I’ve started using google DNS.
I haven’t considered any downsides, or tried to contact Beam Telecom’s technical department for escalation on this, but I’ll give this a retry after shifting back to my home which is getting some face lift.